Our Shutters & Awnings business has used CRM’s for over 12 years in particular Salesforce. Like many business’s we knew we were not using the tool to it’s potential, but never had the time to work on it. We engaged Primary Cloud to review our systems and ultimately engaged them to undertake significant changes to how we use Salesforce. Paul Freiberg didn’t just concentrate on the software system itself, but took the time to understand our processes and staff roles. We worked through better procedures and then adapted Salesforce to suit our new procedures. Our productivity has increased considerably and where we felt we may have needed to employ more staff, by improving our efficiency, we have avoided that and other costs. We are very pleased with the outcome and would recommend Primary Cloud to any business.